1. For Account Opening, all the required documents should be provided as per Bank’s policy. The negotiable instruments like cheque and card will not be issued until the documentation/details are updated

2. The interest in saving accounts will be calculated on daily balance basis and will be credited to account on quarterly basis (as per Nepali calendar). Tax payment is subject to applicable taxes and charges

3. Cheques/Card issued by the bank is the property of account holder and it is their responsibility to keep them in safe custody. If such instrument is lost or stolen, the account holder shall immediately notify the bank with the written application

4. For the issuance of Cheque book, Card, Statement Printing etc, the respective account holder should be self present. However, in case if the account holder is unable to visit the branch personally, he/she may authorize the third party to receive the instrument on his/her behalf

5. The account will be automatically inactive or dormant if there is no debit transaction in the account for over a period of six months. For account activation, the account holder shall be self present and shall carry out at least one debit transaction through cheque.

6. In case of any change in the address and contact coordinates of the account holder, kindly inform the bank immediately

7. All signature used for the banking transactions should be same as per the specimen signature provided during account opening. However, it is suggested to update the signature on regular intervals by contacting the Customer Services Department of the concerned branch

8. You are advised to collect your Bank Statement on regular basis to avoid any kind of discrepancies

As per NRB circular, Bank’s Policy and Assets Laundering and Prevention Act 2008, all account holders are required to provide their latest information to the Bank for the purpose of KYC Update.

1. For this purpose all new account holders are required to fill ‘Customer identification Form’ and existing account holders are required to fill ‘KYC Update Form’

2. While updating KYC, account holders are required to provide family details along with their citizenship number, issued date and issuing authority

3. In case the customer is residing in rented premises, house owner’s full name, address and telephone number are required to provide to the Bank

4. In case the account holder is employed, employee ID card of concerned organization is preferably required to provide to the Bank

5. In case of married women, name and citizenship certificate details of parents in law are also required

6. For foreign citizens, family details are not mandatorily required to provide to the Bank

7. To comply with regulatory and legal requirement, sources and purposes of the amount credited in account more than the prescribed threshold limit should be declared by the customers. Sometimes, supporting documents thereof may also be required to submit to the Bank. We request all our valued customers to cooperate with us to comply with legal and regulatory requirement and fill up the ‘ Remittance Release Form’ if requested by the Bank to do so.

8. For fulfilling the proper KYC norms, following documents are required to provide to the Bank while opening account(s).

Types of Account Document/Information to be obtained
Personal Account/Joint Account
  • Full Name
  • Date of Birth
  • Permanent Address
  • Current/ Temporary address with document evidencing the confirmation of the address. Such documents could be, , Utility Bill, if required road map of the client's resident to be prepared after visiting to the customer’s resident, Polling ID card, Land Ownership Certificate)
  • Copy of Citizenship Certificate
  • Passport Details (if taken)
  • Occupation and Yearly income ( Document of evidence if available)
  • House owner address and contact number ( if residing in Rent)
  • Family Relation detail of Close relative (As Per Customer Identification Form)
  • Telephone Number/ Mobile Number/email/ (if available)
  • Photocopy of ID card of the customer if the customer is employee of any organization/ Institution/ Firm
  • Expected monthly transaction and turnovers
  • Recent Photograph
  • Foreign currency (FCY) earning source documents in case of FCY Account
  • Nominee ID
  • Other document deemed necessary
Partnership or Sole proprietorship firm
  • Name of the firm
  • Address of the firm as per registration Certificate
  • Current address of the firm ( If different from Registration Certificate)
  • Number and address of branches
  • Place and Nature of business
  • Yearly expected turnover
  • Copies of Citizenship Certificate of Proprietor/all Partners and authorized signatories
  • Telephone/Mobile/Fax number and email address (if available)
  • Name and address of all partners and their phone number (As Per Customer Identification Form)
  • Photograph of all partners,
  • Copy of Certificate of Registration Certificate or Certification of Incorporation,
  • Copy of Tax Registration Certification or PAN as applicable
  • Copy of Partnership Deed
  • Mandate given for financial and administrative work (Standard form of the Bank or Financial Institution must be used for this purpose)
  • Other document deemed necessary
Company Account
  • Company Name
  • Address of the Head Office
  • Complete address
  • Telephone, Fax, email/web address (if available) etc.
  • Copy of Company Registration Certificate or Certification of Incorporation.
  • Copy of Tax Registration Certificate or PAN, as applicable
  • Copy of Citizenship Certificate of all Board of Directors / Chief Executive Officer and other Official to whom the Board has given mandate
  • Name, address and photographs of Board of Directors (Phone Number, if available), (As Per Customer Identification Form)
  • Name and address of shareholders whose shareholdings exceed 1% should be obtained.
  • Copy of Memorandum of Association and Articles of Association
  • Copy/Certified extract of the Board resolution to open account
  • Power of attorney for account operation
  • Other Documents deemed necessary
Club/Non-governmental organization
  • Name of Club or NGO
  • Address
  • Copy of Registration Certificate of the Certificate of Incorporation,
  • Copy of the Constitution
  • Name and Address of the members of Executive Committee/Board (Phone number if available), (As Per Customer Identification Form)
  • Telephone, Fax, email/web address (if available) etc.
  • Copy/Certified extract of the decision of the Executive Committee / Board for opening account
  • Name, Address, and photograph of Directors / Members of the Executive Committee
  • Mandate for account operations and financial transactions
  • A copy of Citizenship Certificate or valid identification of Executive Committee Members / Directors
  • Other Documents deemed necessary
Account of Cooperatives
  • Name of Cooperative
  • Address
  • Phone/Fax Number and email/web (If available)
  • Rules/Bylaws and Regulation of the Cooperative
  • Name, addresses, and telephone number of the Board of Directors (Phone numbers if available) (As Per Customer Identification Form)
  • Photograph of the Board of Directors.
  • Copy of Registration Certificate or Certificate of Incorporation
  • A copy of Citizenship Certificate or valid identification of Board of Directors
  • Copy/Certified extract of the Board resolution to open account
  • Power of attorney for account operation
  • Other Documents deemed necessary
Account of Public / Private Trust
  • Name of the Organization
  • Address
  • Phone/Fax Number and email/web (If available),
  • Bylaws/ Constitution
  • Commitment for formation of trust
  • Name, address and photograph of Trust Operators / Members of the Board of Trustee / Management Committee(As Per Customer Identification Form)
  • Copy of Registration Certificate or Certificate of Incorporation
  • Copy/certified extract of Board resolution or decision of the Management Committee on opening of account
  • Document confirming name, address of at least two Board Members having effective control over the organization by way of shareholding and/or controlling the management along with photos,
  • Valid identification of all Trust Operators / Members of the Board of Trustee / Management Committee
  • Power of attorney for account operation
  • Other Documents deemed necessary
Account of School or College
  • Name of School or College
  • Address
  • Constitution or Memorandum of Association and Articles of Association
  • Copy of Registration Certificate or Certificate of Incorporation
  • Name, address, phone number and photograph of the main officers
  • Name, address, telephone, and photograph of all members of the Board and key management personnel (As Per Customer Identification Form)
  • Copy/certified extract of Board resolution or decision of competent authority on opening of account
  • Power of attorney for account operation
  • A copy of Citizenship Certificate or valid identification of Board Members of the Board and key management personnel.
  • Other Documents deemed necessary
International non-governmental organization
  • Name of the Organization
  • Address
  • A copy of the agreement between the organization and National Council for Social Service, if available,
  • A copy of an agreement with the Government, if available,
  • Recommendation letter of the concerned country or embassy
  • Constitution of the organization
  • Documents confirming name, address, phone no and photograph of chief officers of the organization
  • Documents confirming name, address, phone no and photograph of the Country Representative for the organization or Chief of the organization
  • Power of attorney for account operation
  • A copy of Citizenship Certificate / Passport of Country Representative and the Account Operator.
  • Other Documents deemed necessary.
Account of Foreign National
  • Full Name
  • Address
  • Father or Spouse's name
  • A copy of valid Visa
  • A copy of Passport
  • Photograph
  • Recommendation letter from the related office/Embassy (If employee)
  • Reference letter from employer (if employed)
  • Address in Nepal or Contact Address
  • Other Documents deemed necessary
Account of Foreign Company
  • Name
  • Full Address
  • Document related to registration of the company
  • Copy of Memorandum of Association and Articles of Association,
  • Mandate given for opening account and doing financial transactions by the Foreign Company
  • Document confirming address of registered/business office,
  • Documents confirming Name, address, Phone No and photo of the two Chief of the Foreign company, including personal description and documents confirming addresses,
  • Address in Nepal, Contact Address or Contact person
  • A copy of Citizenship Certificate/Passport of the Account Operator.
  • Other Documents deemed necessary
Account of Diplomat/Embassy
  • Name
  • Full Address
  • Letter of Diplomat/Embassy to open account
  • Mandate for operating the account,
  • Document confirming Name, address, Phone No and photograph of the account operator,
  • Copy of identification document
  • Other Documents deemed necessary
Account of Non-Residential Nepali
  • Full Name (As Per Customer Identification Form)
  • Address
  • Father or Husband's name
  • Documents confirming Income sources,
  • Agreement/Appointment letter of Employer,
  • A copy of the Passport,
  • Photograph and address in Nepal or Contact Address
  • Other Documents deemed necessary
Government departments or their agencies, statutory corporations
  • Name
  • Full address
  • Telephone/Fax number, email address
  • A request letter signed by a Gazetted Officer from the respective Government Department/Corporation with Official Seal
  • Power of attorney
  • Identification documents of account operator
  • Other documents deemed necessary