Privacy Policy

Privacy Policy

Himalayan Bank Limited has a policy of keeping both the financial records of our Customers and the relationship between the Bank and Customers confidential. Himalayan Bank values the trust our Customers place on us and that all information about our Customers held up by the bank was obtained in confidence. Accordingly, we safeguard any information our Customers share with us using strict standards of physical, procedural and electronic security and confidentiality.

We permit only authorized employees trained in the proper handling of Customer information to have access to Customer information. No employee of Himalayan Bank, other than the Bank’s authorized personnel, shall divulge financial information or Customer records, or discuss the business or affairs of a Customer with anyone outside the Bank.

Himalayan Bank shares information of its Customers in the following ways:

When it is legally required or permitted in connection with regulatory investigations and litigation and

At the request or with the permission of the Customer

Service Providers

We may share Customer information with companies only in cases where they are in a position to assist us in providing our products and services to our Customers. We will limit the disclosure of Customer information to the minimum required.

Other Unaffiliated Companies

Himalayan Bank places strict limits on sharing Customer information with unaffiliated companies. Himalayan Bank may share information with unaffiliated companies if they provide a product or service that may benefit our Customers. However, before we do this, we carefully review the company and the product or service to make sure that it provides value to our Customers.

Internet Privacy

Himalayan Bank attempts to protect Customer information on the Internet in the same way that it protects it in all interactions; in the Bank and on the telephone.

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit website?

When filling out a customer service request form on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

How do we use your information?

We may use the information we collect from you in the following ways:

To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To improve our website in order to better serve you.

To allow us to better service you in responding to your customer service requests.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

Do we use 'cookies'?

In order to provide better service and to address security hazards, we will occasionally use a “cookie”. A cookie is information that a Website stores on the Web browser you use on your PC, and can later be retrieved. The cookie cannot be read by a Website other than the one that set the cookie. We use cookies to store your preferences for certain kinds of information. That will enable anyone to contact you via telephone, e-mail or other means. You can set up your web browser to inform you when cookies are set or to prevent cookies from being set.

We do not use cookies for tracking purposes.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

We will continue to adhere to the policies and practices described in this policy. If you have any comments and suggestions, please contact us at:

Himalayan Bank Limited

Corporate Office, Kamaladi, Kathmandu, P.O. Box: 20590

Tel No: 01 – 4227749, 4250201

Fax No: 01- 4222800

Swift Code: HIMANPKA

Official Email IDs: himal@himalayanbank.com (for general queries)

customercare@himalayanbank.com (for customer’s feedback/complaints/compliments)